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The Reference Librarian
haworthpressinc.com
 
A multiple-case study investigation of the discontinuation of nine chat reference services☆
Library & Information Science Research 28 (4), 521 (2006)
Full-text & PDF available as of 12/12/06 (i.e. online immediately?)
Posted by lhw3 to library2.0 ReferenceServices on Fri Jun 15 2007 at 16:28 UTC | info | related
 
A Repeated Survey Analysis of AskERIC User Survey Data, 1998-2002
Jeffrey Pomerantz
Posted by lhw3 to library2.0 ReferenceServices on Fri Jun 15 2007 at 16:20 UTC | info | related

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