Connotea: Pierfranco's bookmarks matching tag "customer satisfaction"

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Pierfranco's bookmarks matching tag "customer satisfaction"

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Quality measures for libraries and information services

Luiza Baptista Melo and Maria Imaculada Sampaio

Posted by Pierfranco to customer satisfaction self-evaluation quality management quality frameworks library evaluation SERVQUAL Common Assessment Framework on Tue Jan 30 2007 at 22:59 UTC | info | related

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