UI - 21144705 DA - 20010315 IS - 1351-0126 LA - eng PT - Journal Article PT - Review PT - Review Literature CY - England SB - N

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The transfer of essential information and the responsibility for care of the patient from one health care provider to another is an integral component of communication in health care. This critical transfer point is known as a handoff.1–3 An effective handoff supports the transition of critical information and continuity of care and treatment. However, the literature continues to highlight the effects of ineffective handoffs: adverse events and patient safety risks.4–11 The Institute of Medicine (IOM) reported that “it is in inadequate handoffs that safety often fails first”12 (p. 45). This chapter presents an overview of handoffs, a summary of selected literature, gaps in the knowledge, and suggestions for quality improvement initiatives and recommendations for future research.

Tools are needed to support the continuous and efficient shared understanding of a patient’s care history that simultaneously aids sound intra- and interdisciplinary communication and decisionmaking about the patient’s future care. Such tools are vital to ensure that the continuity, safety, and quality of care endure across the multiple handovers made by the many clinicians involved in a patient’s care. A primary purpose of documentation and recordkeeping systems is to facilitate information flow that supports the continuity, quality, and safety of care. Since recordkeeping systems serve multiple purposes (e.g., legal requirements, accreditation, accountability, financial billing, and others), a tension has arisen and is undermining the primary purpose of the record and instead fueling discontinuity of care, near-misses, and errors. Among the more specialized types of documentation is the plan of care, a requirement of the Joint Commission.1, 2 Though planning and plans should facilitate information flow across clinician providers there is little generalizable evidence about their effectiveness. In the first part of this chapter, evidence from studies on nursing documentation, care plans, and interdisciplinary plans of care is presented and synthesized into a framework for the Hands-on Automated Nursing Data System (HANDS) method. The method is an intervention that addresses the need for broad-based standardization of key aspects of documentation and communication to facilitate patient-centric information flow. HANDS standardizes the plan of care documentation and processes by replacing the current widely variable forms. It supports interdisciplinary decisionmaking that is based on the shared knowledge from clinicians. Finally, a case study presenting the history and future plans for the ongoing refinement of the HANDS method is presented.

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