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The differences between audio conferences held using traditional telephone networks and the new breed of Voice over IP services.

This chapter is about the question of what creates and sustains viability in Communities of Practice (CoPs) embedded in an organizational context. Experience with successful CoPs at Siemens AG has shown that even though most of them differ greatly from each other in many aspects, they all share five common factors that are necessary for the viability of a CoP. These five factors are introduced in the following pages. They represent an approach that can be used to analyse and improve CoPs that do not seem to be viable and as a guide for CoP members and moderators to maintain viability in their own CoPs.

This chapter presents a case study of the creation and evolution of a fee-based, multi-company Community of Practice (CoP) for Chief Information Officers (CIOs) in the San Francisco Bay Area over a six-year period. It describes the principles, processes and practices required to form and maintain a trust-based, face-to face, learning organization where members share accumulated knowledge. Additionally, it states some of the individual, collective and Information Technology industry benefits and results that have accrued from member participation in the CIO Community of Practice. The authors hope that the description of this CoP will foster the same sense of excitement for would-be practitioners that they feel.